Practice FAQs

You have questions – we have answers!

To help, we’ve listed some of the more frequently asked questions. If this does not answer all of your concerns, please email us at [email protected] or call us at 1-888-340-3751 – we are always happy to address anything you’d like to discuss.

Looking to learn more about EasyRx? Schedule an online demo with a member of the EasyRx Team and we will walk you through how EasyRx can benefit your practice. Schedule a demo here.

Ready to sign up? Simply pop over to our sign-up page and get started! Setup is quick and easy. In only a few minutes, you can be utilizing EasyRx! You can sign up for EasyRx here.

EasyRx provides one application for all practice prescriptions, both for in-house and commercial labs. No longer juggle multiple logins to different sites. In a few clicks, you can access all your patient’s STL files, appliance history, and track your cases progress. Our practice management and intra-oral scanner integrations allow you to instantly pull your patients’ data into your appliance prescription, saving you valuable time. EasyRx maintains your data per ADA and HIPAA mandates.

You can invite our labs to sign up to receive cases for no cost, we can this a Connected Lab. After creating your account, you can easily invite your lab to sign up for EasyRx to accept EasyRx prescriptions from you. However, if they prefer a more manual process: Just print out the EasyRx prescription and mail or email it to your lab. And you can still benefit from all the great features of EasyRx!

EasyRx supports almost every standard file type out there, including STL, PDF, JPG, BMP, PNG, TIF, BMP, Word, Excel, Outlook, PowerPoint. If you run across a file type we don’t support, please let us know!

Yes! Write all patient lab prescriptions, including gp, orthodontic, pediatric, or any specialty, using The EasyRx Universal Lab Prescription Form. Just about any prescription can be created from traditional orthodontic Rxs like retainers, RPEs, to dental like crowns, bridges and others like fixed splints, indirect bonding and aligner cases. 

We understand security is so important, we devoted an entire page to Security. Check out our Security page here.

Yes, you own your data and this is clearly stated in our Terms of Service Agreement and on our Security page.

Yes, we do offer training. All training is done remotely via web conference. We do also have free and very useful Knowledge Base articles and training videos to help you self-learn.

We do not require training, but we do recommend scheduling a short meeting with a member of the EasyRx Team to get acquainted with your account.