Practice FAQs

You have questions – we have answers!

To help, we’ve listed some of the more frequently asked questions. If this does not answer all of your concerns, please email us at or call us at 1-888-340-3751  –  we are always happy to address anything you’d like to discuss.


The EasyRx Team.

The software looks cool, but how will it benefit my practice?

-EasyRx provides one application to manage all practices prescriptions and supporting digital files. No longer log into different lab portals to submit and manage Rxs.

-The EasyRx Universal Lab Prescription Form. One universal form for all labs and all types of appliances. One form. Any lab – either your commonly used labs or try a new one. No piles of prescription forms to keep in the office. No longer remember which web portal to log in.

-Ease of looking at previous prescriptions: Don't search your file cabinet or dig through your folders on your computer. Access the EasyRx cloud in 1 (one) click to see your patients previous Rx's.

-Filling out patient information automatically using our software Integrations. One-click pulls your patient's data into an appliance prescription. Quicker prescriptions mean more time toward other productive tasks at your practice.

-Your prescription appliance templates give you more control: Previously, you relied on the lab to have the correct template for "your" appliances. EasyRx allows you '1 click prescriptions' that auto-fill all the parts required for your appliances. Includes adding custom notes and special instructions.

-One click remakes/repairs for lost or broken appliances. Submit a new prescription for a lost retainer in seconds!

-Your lab prescriptions and STL files together and easily managed.

-Transparency of appliance cost: For labs that have pricing enabled within EasyRx, the price of your appliance comes up as you write the Rx. We encourage labs to add their appliance cost/pricing so your office can effectively budget before the appliance is even submitted.

-Communication: You expect your appliances to be accurate and handled efficiently: EasyRx provides you with a robust Message Center to communicate with your lab and even your practice's EasyRx users (Clinicians, In-house lab techs, clerical staff). All communication is secure and private, meeting HIPAA compliance standards to help protect your patient's privacy and avoid using PHI filled emails.

I currently use my lab's portal and a file sharing program (Dropbox, Box, Google Drive, etc) - how is EasyRx different?

We like to think this is sort of like a doctor saying years ago "my paper system is fine, why do I need practice management?" or "why do I need imaging software when I can use Photoshop?". EasyRx is leading the transition from proprietary lab Rx systems, combined with all-purpose third party file storage solutions to an application developed for lab prescription management.

Here are a few reasons EasyRx is better

-EasyRx provides one application for all practices prescriptions, both for in-house and commercial
-Third party file-sharing services were not built to manage lab prescriptions, like EasyRx.
-You manage all of your lab prescriptions from a single login and one application. No longer juggle multiple logins to different sites
-EasyRx allows you to create, attach, manage, and submit your lab prescriptions and supporting files (like STL) from one application.
-In a few clicks, you can access all your patient's STL files, appliance history, and track your cases progress.
-Communicate easily and securely using the EasyRx Message Center.
-EasyRx runs on Amazon's secure servers which help your practice stay HIPAA compliant
-Our available practice management integration allows you to instantly pull your patients' data into your appliance prescription, saving you valuable time.
-EasyRx maintains your data per ADA and HIPAA mandates.
-EasyRx is easy to use (hey, we had to say it!)

I do not use a 3D Scanner - how will EasyRx benefit my practice?

Did you know that not all EasyRx customers have 3D scanners? That's right-- EasyRx provides benefits to your practice whether you still doing traditional plaster models or impressions or do a blend of both plaster and digital models.

Practices that are doing traditional impressions or plaster models can use EasyRx to:

-Create your lab prescriptions in seconds
-Ease of looking up prescription history for patients
-Request remakes/repairs in 1 click
-Optionally Print an Rx Prescription form that is neat, legible and can be included in the box with the patient models.
-See the status of your cases (when the lab checked it in, when it’s been shipped, access tracking numbers)
-Securely communicate with your lab and clinical staff using our Message Center and Notifications
-Filling out patient information automatically using our Practice Management Integration.
-Store Rx history securely for per ADA and HIPAA compliance mandates
-Write the unique Prescription ID number on the box or baggie your model is contained in, eliminating the need to write or print sensitive patient data. Your lab can easily match this number in EasyRx to match the model to the correct Rx with all the necessary info!

What if my labs(s) does not accept cases via EasyRx?

EasyRx is mainly for your practice, not the lab. It was designed and built primarily to improve the practice/patient/doctor/staff experience. The choice to use EasyRx in a practice is the doctors, not the lab or lab technicians. This is why we offer EasyRx to labs at no charge -- so you can tell your labs you want to send them cases via EasyRx.

However, if they prefer a more manual process: Just print out the EasyRx prescription and mail or email to your lab. And you can still benefit from all the great features of EasyRx!

We encourage you to ask your lab to check out EasyRx or contact us and we'd be excited to follow up with your lab to show them what they are missing out on and what you, as their customer, will gain by them using EasyRx as a lab!

How do I get started?

Well, It is easy- It's in our name so we have to live up to it, after all! Once you sign up, we'll email you a 'how to get started guide' complete with steps and screenshots. This is also accessible in our Support Page along with other helpful articles. After creating your account, you can start creating prescriptions, attaching digital files and customizing your prescription templates. You can create prescriptions using the EasyRx Library of Parts and Appliances, connect to any lab already using EasyRx or invite your preferred lab to signup at no-cost. Setup is quick and easy. In only a few minutes, you can be utilizing EasyRx! Plus, we offer remote training to help you/your staff hit the ground running. Remote training is quick, only about 30-45 minutes, and our staff is always prepared to provide additional training at any time.

What if my preferred lab does not use EasyRx?

Labs can sign up can NO cost to receive your cases!
We can offer some ways to help them come on board:

-Let us know and we can contact your lab to help them get on board- it's quick, easy, and we even provide training.

-After creating your account, you can easily ask your lab to signup for EasyRx to accept EasyRx prescriptions from you. There is no charge for a lab to receive prescriptions. Or they can pay monthly for more integrated solutions. And you still take advantage of all of EasyRx's great features, including:

-You can still create and manage prescriptions using the EasyRx Library of Parts, Appliances, and Templates
-You still can track any Rx for any patient in your practice, including creating a patient Rx history
-Your Rxs and supporting digital files are always connected together
-Scan, attach, and View 3D models in patient files
-Rx tracking
-We store and backup your Rxs and patient data

And if you sign up for EasyRx Practice Premium, you can submit prescriptions to your In-house lab. All accounts connect with any other lab that is already using EasyRx.

It is what a modern digital practice should be doing!

I have multiple sites/locations/offices, how does that work?

Since EasyRx is 100% cloud, this is a non-issue. We support multiple office locations from 1 account, saving you time, money, and most of all: the need to memorize multiple login credentials!

You can connect from anywhere; multiple-location, from home, from the beach, where ever. There are no user license fees. Your fees are based on your selected monthly plan, submitted prescriptions, and storage. We believe in working smart by giving users great accessibility.

I have multiple in-house labs, how does that work?

EasyRx Premium includes one configured in-house lab. If your practice has multiple in-house labs, you should sign-up for EasyRx Lab - Premium or Enterprise, which allows for multiple sites to be created.

What file types can be attached to a prescription?

Well, about every standard file type out there, including STL, PDF, JPG, BMP, PNG, TIF, BMP, Word, Excel, Outlook, PowerPoint. The list is kind of endless. If you run across a file type we don't support, please let us know!

Do I have to design on the digital Prescription Workspace to create a prescription and attach a STL file?

No, you don't. You can create a prescription for a patient and only attach the necessary files, like the lab's prescription form in PDF format and the STL files, then submit it to your lab. This still give you many of the prescription tracking benefits your prescriptions and digital files are connected and you benefit from STL storage and management. So, if this works for you, this works for us.

Of course, we think the Prescription Workspace is pretty cool and efficient, but it isn't required.

Do I keep ownership of my data?

Yes, you own your data and this is clearly stated in our License Agreement and Terms of Use.

What if I want to stop using EasyRx?

No problem (except we will be a little disappointed). At any time you can cancel from the Billing Options page. Cancellation is immediate and you only pay for the number of days you have used EasyRx in the current month.

How does EasyRx know the standard pricing from my lab?

Labs can optionally configure standard pricing for all of their parts, appliances and templates and options like tech time. If your lab doesn't have pricing configured on EasyRx, you can let them know to add it. All lab accounts have the ability to list pricing for their customers to see the cost of an Rx before it's submitting.

How does the pricing of prescriptions get updated?

EasyRx can access the lab's standard pricing as prescriptions are created and submitted because EasyRx is 100% cloud. No need to sync, download, or wait for updates. The program can access all needed data real time.

How do I integrate this with my practice management system?

EasyRx integrates with most practice management software vendors, including Dolphin, Orthotrac, topsOrtho, Cloud 9, Ortho2 Edge, Oasys, Wave Ortho. and Focus Software. Access to software integrations is available on all of our subscription plans. You can visit our integration page for a current list of integrations. We're always up for integrating with other software providers. If your software vendor is not listed, let us know and we'll contact them.

On what technologies is EasyRx developed?

EasyRx is built on the most current web technologies and is referred to as a LAMP stack - Linux, Apache, My SQL, PHP. These technologies are widely used by many cloud based applications.

What about security?

We understand security is so important, we devoted an entire page to Security. Check it out here.

What kind of hardware and system requirements do I need?

EasyRx is 100% cloud and runs in a browser. EasyRx runs great on a PC, Mac, Tablet or Phone in the following broswers: Chrome, Firefox, Safari or Internet Explorer.

What prescription types can be created using EasyRx?

Well, just about any prescription can be created using EasyRx,

Standard Rxs like: Removables, fixed, splits, Herbst, sleep aids, indirect bonding, and aligner cases.

I only want to use EasyRx to base STL files for printing, is this possible?

Yes, you can do that. For practices, EasyRx 3D - Standard includes EasyRx 3D Base, allowing you to base STL files for 3D printing. If you don't wish to use EasyRx to submit and manage your lab prescriptions, you can add patients, upload STL and use EasyRx 3D to base the files.

Labs can sign up for Lab Standard + EasyRx 3D and do the same.

What is the relationship between EasyRx and Jenmar International?

EasyRx acquired Jenmar International in July of 2019, making EasyRx the only fully integrated practice facing lab prescription, digital workflow, 3D software and comprehensive lab management software platform for practices and labs.